Privacy Policy

Last Updated: 27th February 2025

1. Introduction

Welcome to Review Surge ("Company," "we," "our," "us"). We are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard your information. This Privacy Policy outlines how we handle personal data in compliance with the General Data Protection Regulation (GDPR).

2. Contact Information

Review Surge is an online UK-based company located at:

45 Stoneleigh Broadway, Epsom, KT17 2JE

Email: [email protected]

Phone: 02071836559

3. Information We Collect

We collect the following types of personal data:

Clients & Business Owners: Name, email, phone number, business details, payment information, publicly available data from Google Business Profiles and communication history.

End Customers (Provided by Clients): Name, phone number, email and review history.

Website Visitors: Data collected via cookies and tracking technologies.

We collect data through:

Our website and online forms.Direct input from clients.Google Business Profiles.Third-party integrations.Other publicly available data from the web where relevant

4. How We Use Your Data

We use collected data for the following purposes:

Managing client relationships and accounts.Sending and monitoring review requests.Customer support and service improvements.Marketing, analytics, and prospecting.Processing payments.Providing our listed/advertised services.

5. Data Sharing with Third Parties

We share data only as necessary to provide our services. This includes:

Go High Level: CRM and marketing automation.Twilio: SMS and email communications.Stripe: Payment processing.Google Services (e.g., Gmail): Email communication.

We do not sell or rent personal data to third parties.6. Data Storage & Security

Data is stored on cloud servers located in the US.We use the security measures provided by Go High Level and our third-party service providers as well as good security practices internally to keep data safe. (2 factor authentications etc)We retain client data indefinitely unless a deletion request is made. If no business dealings occur, we periodically review and remove unnecessary data.

7. Your Rights Under GDPR

As a UK-based business, we comply with GDPR regulations. You have the right to:

Request access to the personal data we hold about you.Request corrections or updates to your personal data.Request deletion of your personal data.Opt-out of marketing communications.

Requests can be made by contacting us at [email protected]. Marketing Communications

We send marketing emails and SMS messages.Users can opt out at any time by clicking "unsubscribe" in emails or for SMS you can reply with "STOP" or other phrases such as "OUT". Opt out key words are shared in each initiating SMS to make this clear for you.

9. Cookies & Tracking Technologies

We use cookies to enhance user experience, track website usage, and improve our services. By using our website, you consent to our cookie policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after updates constitutes acceptance of the changes.

11. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us at [email protected] or 02071836559.